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Terms of Service

These Terms of Service are binding on all clients contracted to Media Labz

General Terms of Service
Making Moments Business Investments (Pty) Limited (Registration No. 2009/ 010122/07) trading as Media Labz (“Media Labz”) is a South African web hosting service provider that gives a range of web hosting and related services to its clients. We provide the Services to clients subject to our Terms of Service.
Important Points
What follows is a summary for your convenience and does not form part of the agreement between you and Media Labz. It is your responsibility to read the Terms of Service in full.
1. You agree to provide Media Labz with true and correct information in order to provide service to you and give Media Labz permission to process your personal information.
2. You agree that these terms may change and that you will check regularly for changes on the Media Labz website.
3. You agree that you will ensure that you choose and be responsible for the products that suit your needs.
4. You agree that failing to pay your Media Labz account on time may lead to account termination and/or administrative fees and possible reactivation fees.
5. You agree that either yourself or Media Labz may cancel this contract by giving the other notice.
6. You limit Media Labz’s liability and indemnify Media Labz for various acts or omissions.

1. Definitions
1.1. “Media Labz” means either of Making Moments Business Investments (Pty) Ltd or Making Moments Business Investments (Pty) Ltd trading as Media Labz or any other entity which Making Moments Business Investments (Pty) Ltd may assign, cede or delegate any of their rights or obligations to.
1.2. “Media Labz System” means equipment operated together as a system by Media Labz or its providers to provide any Service, including without limitation servers, peripherals, routers, switches, Software, Databases, cables, generators, and uninterruptible power supplies.
1.3. “Media Labz Website” means the Internet website published at the URL “www.medialabz.co.za” or another URL that Media Labz notifies the Client of from time to time.
1.4. “Agreement” means these General Terms, Acceptable Use Policy, and applicable Service Terms, Service Orders and all annexures to any of these documents.
1.5. “Application” means a request for initiation of a Service(s) and / or provision of Good(s).
1.6. “Business Day” means any day other than a Saturday, a Sunday or a public holiday in the Republic of South Africa.
1.7. “Business Hour” means a period of 60 minutes between the hours of 08h00 and 17h00 South African Time, on a Business Day.
1.8. “Client” is the party described as such on any Application or Service Order executed between it and Media Labz.
1.9. “Client Data” means Data:
1.9.1. transmitted to the Client using the Media Labz System,
1.9.2. stored by the Client on the Media Labz System (or on the Client System as the case may be), or
1.9.3. transmitted by the Client via the Media Labz System,
1.9.4. in the day-to-day utilisation of a Service.
1.10. “Client Area” means the Client account login area of Media Labz’s portal, accessed by using Client credentials and passwords;
1.11. “Data” means electronic representations of information in any form.
1.12. “Database” means a collection of related data including, but not limited to, text, images sound and video, all of which have been created and integrated using a method of connecting and displaying the data into a collection of interrelated independent files or data which are stored together.
1.13. “Domain” means an Internet subdomain registered with an authorised registrar appropriate to its top-level domain (“TLD”) and comprising its constituent domain name server records including, but not limited to, host names, aliases and mail exchange (“MX”) records.
1.14. “Emergency Maintenance” means maintenance to the Media Labz System intended to remedy existing circumstances or prevent imminent circumstances that are likely to cause danger to persons or property, an interruption to the Communication Services, or substantial loss to Media Labz, the Client or any third party.
1.15. “Fee” in respect of each Service will be as noted in the Fee Schedule provided to the Client on initiation of the Service and adjusted from time to time.
1.16. “Goods” means any and all goods to be provided by Media Labz to the Client in terms of this Agreement, including without limitation equipment, hardware and software.
1.17. “Intellectual Property Rights” means patents, registered designs, trade marks (whether registered or otherwise), copyright, trade secret rights, database rights, design rights, service marks and other intellectual property rights and rights to claim something as confidential information, including in other jurisdictions, that grant similar rights.
1.18. “Malicious Code” means anything that contains any computer software routine or code intended to:
1.18.1. allow unauthorised access or use of a computer system by any party, or
1.18.2. disable, damage, erase, disrupt or impair the normal operation of a computer system,
1.18.3. and includes any back door, time bomb, Trojan horse, worm, drop dead device or computer virus.
1.19. “Services” generally means internet services and access but for each specific service offering the meaning will be specified in more detail, as provided in the additional terms for each of the listed options.
1.20. “Service Order” means a goods, license, services and / or work order agreed to in terms of this Agreement describing the specific Goods or Services to be provided by Media Labz to the Client.
1.21. “Service Terms” means a document describing the terms on which Media Labz will provide a particular Good or Service, as amended from time to time.
1.22. “General Terms” means this document.
1.23. “Software” means any computer programme (whether source- or object code), as well as any database structure or content, artistic work, screen layout, cinematograph film, sound recording, preparatory material, user or technical documentation or any other work created in connection therewith and any modifications, enhancements or upgrades thereto.
1.24. “Supplier” or “Provider” means a supplier of goods and / or services to Media Labz.
1.25. “User/s” means the Client or any other person accessing any the Services provided by Media Labz.
2. How the Agreement Works
2.1. The Goods and Services that Media Labz will provide to the Client will be described in Service Orders.
2.2. These General Terms apply to all Services.
2.3. More details of particular Goods or Services may be contained in Service Terms.
2.4. The Service Order(s), Service Terms, and this document together form the Agreement between Media Labz and the Client. If the Parties enter into a Service Level Agreement or agree to an annexure to any of these documents, these will also form part of the Agreement.
2.5. If there is any conflict between any of these documents, they will be interpreted in descending order of precedence as follows: General Terms (this document), Service Terms, Service Order, Acceptable Use Policy, and Service Level Agreement, unless otherwise expressly stated in writing.
3. Applications and Initiation
3.1. Media Labz will provide the Goods and Services to the Client as described in an Application or Service Order in terms of the Agreement.
3.2. Media Labz reserves the right to refuse to commence provision of Services based on the Client’s prior conduct.
3.3. An Application must be submitted via the Media Labz Website or Client Area. Once an Application is accepted by Media Labz it becomes a Service Order.
3.4. Each Service Order will be a separate contract between the Client and Media Labz (unless amended or renewed by another Service Order).
3.5. The terms of one Application or Service Order will not apply to another, unless a Service Order amends or renews an existing Service Order or adds Goods or Services to an existing contract.
3.6. The Client consents to Media Labz carrying out a credit check on the Client at any applicable credit bureau, and may make the provision of the Goods or Services dependant on its satisfaction with the results. Media Labz may provide information on the Client’s payment record to a credit bureau.
3.7. If the Client is a juristic person, Media Labz may require one or more of its officers to stand surety for the Client’s obligations under this Agreement. Even if the Agreement has commenced, Media Labz may withhold providing the Services until the surety has been signed.
3.8. If the Client has not complied with any requirements, Media Labz may delay providing the Goods or Services until the Client has complied. If the Client does not comply within a reasonable period, Media Labz may terminate this Agreement and will not be liable for any damage that the Client may suffer as a result.
3.9. Commencement of the Services is subject to a seven-day cooling-off period which will be interrupted if the Service in question is made available to the Client during this period.
4. Client’s Commitments
4.1. The Client confirms that all statements made to Media Labz are true and correct. Media Labz reserves the right to request proof of any facts or claims. The Client also commits to providing Media Labz with necessary information required in the provision of the selected Services, and (where applicable) consent to the use or sharing of this information with 3rd parties to comply with regulatory conditions (such as Domain Registration Listings) within the guidelines of applicable privacy legislation.
4.2. Media Labz reserves the right to, at any time, request verification of the identity of the Primary Account Holder. Failure to produce such verification could result in summary suspension or cancellation of the product(s) and Services.
4.3. The Client (or the Client’s agent) certifies that the Client is above the age of 18 years, has full contractual capacity and (in the case of an agent) is duly authorised by the Client to contract on the Client’s behalf.
4.4. Media Labz’s website and attached systems, such as the Client Area, are designed to facilitate reasonable use of the Media Labz products and Services. Media Labz reserves the right to suspend or terminate users who are improperly using features of the systems to avoid billing, shaping, suspension or any other system controls, or exploit bugs or limitations in the system design to effect avoidance of system controls or commit crimes. Media Labz reserves the right to deem an activity as “unreasonable exploitation of the system” and will take appropriate action based on the circumstances and severity of the incident(s).
4.5. The Service Order(s) and this Agreement, the Services or the interpretation of the supporting documents shall be governed by the laws of the Republic of South Africa and the courts of South Africa will decide any disputes.
4.6. If the Client or its staff engages in behaviour that is a contravention of the Acceptable Use Policy or may be considered offensive to Media Labz or its staff, Media Labz reserves the right to suspend or terminate the Client’s Services, irrespective of the form and medium of this abuse.
4.7. In the event that any of the terms of this document are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.
4.8. Media Labz reserves the right to remove any content hosted by a Client which it considers illegal or contrary to the AUP or for which it has received a takedown notice.
4.9. The client is required to provide and update an email address which they can be contacted on which is not hosted on the Media Labz System.
5. Terms Subject to Change
5.1. Media Labz may amend the General Terms and Service Terms at any time. The amended versions will be posted on the Media Labz Website. The Client also has a duty to duty to keep itself informed of the latest version of the above documents by accessing the Media Labz Website on a regular basis.
5.2. If the Client objects to any of amendment, it may terminate the Agreement, and the termination will become effective at the end of the normal notice period.
6. Interactions with Staff and Media Labz Brand
6.1. Clients will be held accountable for their conduct towards Media Labz staff and in the public domain with regard to allegations or malicious conduct directed towards Media Labz or its staff.
6.2. Abusive behaviour, including (but not limited to) aggression, bullying, offensive language or conduct, including threats, humiliation or any type of intimidation on a forum or directed at Media Labz or its staff will be deemed abusive and will not be tolerated. Such conduct may constitute an AUP violation and Media Labz reserves the right to suspend or terminate Services to a Client in such cases.
6.3. Clients using public platforms to spread libel, false allegations, unreasonably or maliciously diminish the reputation or public perception of the Media Labz brand (or its staff) may have their Services suspended or terminated, depending the severity and circumstances of the incident(s), and may also be regarded as contrary to the AUP.
7. Availability of Services
7.1. Media Labz cannot guarantee the provision of the requested Service upon the receipt of an Application.
7.2. Provision of the Service is subject to Media Labz confirming that it is technically feasible to do so.
7.3. Provisioning of services may take up to one calendar month from receipt of an Application.
7.4. Applicants will be formally notified after receipt of an Application whether or not the Service can be provided, within the period of one calendar month.
7.5. If the service can not be provided then Media Labz will, at its sole discretion, refund any monies already paid for such service.
8. Choice of Services and Products
8.1. Media Labz offers online application and signup for all products and Services only via the Client Area. The Client is solely responsible for ensuring that their choice of product or service conforms to their requirements or desired outcome. Media Labz will not be liable for compensation, costs or damages resulting from incorrect selection of products or services, or resultant delays in rectifying such errors.
8.2. Sign-up for products and services is subject to the cooling-off period described in section 44 of the Electronic Communications and Transactions Act (“the ECT Act”) and the Consumer Protection Act.
8.3. Media Labz provides Services on the basis of information provided by the Client, and Media Labz offers no warranty as to the suitability of the Services beyond the requirements as expressed by the Client.
8.4. Media Labz reserves the right to stop offering particular Services if it deems it necessary. Media Labz will then either provide the service for the remainder of the time that has been paid for or refund the amount paid for that specific service.
9. Payment and Penalties
9.1. Media Labz reserves its rights to change its prices at any time on reasonable notice, which will not be less than 30 days, as per the minimum term of a month to month agreement.
9.2. Media Labz only accepts Visa/Mastercard, PayFast and PayPal payments for month to month services, and will only accept alternative payment under specific circumstances and only by prior arrangement at Media Labz’s discretion.
9.3. Clients may opt to pay for services using a subscription service through PayFast or Media Labz. In such case it will be the client’s responsibility to ensure that the payment has been processed at each payment term.
9.4. Media Labz will not accept any liability or responsibility for delays, suspensions or impact to Services due to use of non-approved payment methods by Clients.
9.5. Non-payment of any Fee by its due date, whether as a result of unpaid Debit Orders, declined cards or any other cause may result in immediate suspension of Services (which may not be limited to the particular Service in question). Media Labz retains the right to suspend any Services for non-payment, and to withhold such Services until all arrears are settled in full on any and all products and Services.
9.6. Services which have been suspended for non-payment of Fees will remain suspended until payment has been made and the Service is reconnected as described below. The Client will not be credited for Services that would otherwise have been available to the Client during the period of suspension.
9.7. If the Client remains in default of a monthly Fee for one or more consecutive calendar months, Media Labz may terminate the agreement with immediate effect. The Client will remain liable for all Fees and charges for any period of suspension.
9.8. Should the Client settle the unpaid Fee their services will be reactivated as described below.
9.9. Media Labz may charge an Admin Fee for failed or returned payments, regardless of method of payment or the reason for non-payment. Such Admin Fees are payable immediately and in conjunction with the outstanding fees which resulted in non-payment. Admin Fees will be calculated at Media Labz’s sole discretion. Non-payment of Admin Fees will be considered non-payment and will be subject to the same terms. Once levied, Admin Fees are not recoverable or reversible, regardless of whether payment is made within the prescribed period.
9.10. If the Client’s Services are suspended or terminated for any reason, including non-payment, Media Labz may charge a Reactivation Fee for subsequent reactivation of services as described in the Client Area. Reactivation Fees are payable in full before any services can be reactivated, once suspended. Media Labz may charge multiple reactivation Fees where multiple services are affected, and may charge “escalating” penalties for repeated non-payment offences. Any prior leniency shown in this regard will not prejudice Media Labz’s right to enforce such penalties in full at any time (within their discretion).
9.11. Reactivation of Services may be subject to a waiting period of up to 7 business days, at Media Labz’s discretion, regardless of when payment is received or cleared.
9.12. In cases of suspension of Services due to non-payment, Media Labz reserves the right to levy both Reactivation Fees and Admin Fees. Any and all penalty fees must be settled in full, prior to reconnection of affected service.
9.13. Both Admin and Reactivation fees will not exceed R1000 (charged on a sliding scale based on the number of incidents of non-payment), and this amount is based on (but not limited to) a reasonable estimation of accumulated administrative costs (such as labour), bank penalties and resubmission charges levied by payment carriers.
9.14. In the case of billing disputes, the onus is upon the Client to raise such disputes in good time through the complaints procedure set out in these Terms to prevent interruption of services while the billing is in dispute. Reparations will be made to Clients with successful disputes by means of an account credit or refund, at Media Labz’s discretion.
9.15. Media Labz reserves the right to terminate services where a Client has shown a repeated disregard for payment terms and consistently fails to make regular scheduled payments on time and using approved payment methods. The conditions of termination will be determined at Media Labz’s discretion and may vary. The means and terms of termination will be determined at Media Labz’s discretion. Notice of termination will be provided to the best of Media Labz’s ability, but Media Labz will not be held liable for claims or requests for further provision of services once a Client’s services have been terminated due to non-payment.
9.16. Unless otherwise agreed:
9.16.1. Billing will commence on the date that Service provision commences. Partial months may be charged pro rata.
9.16.2. Services are billed in advance and all invoices must be paid by the Client in advance.
9.16.3. Any Services invoiced in arrears are payable on presentation of invoice.
9.17. Interest will be charged on any amount that remains unpaid by the Client beyond the due date of payment:
9.17.1. The interest rate will be up to 5% (five percent) above the prime overdraft rate (percent, per annum), up to a maximum of 5% per month.
9.17.2. The interest will be calculated from the due date of payment to the date of actual payment, both days inclusive, and will be compounded monthly in arrears. The Client agrees and undertakes to pay the interest.
9.18. Services may be charged monthly from date of application or may be charged pro-rata to the first day of the month, at Media Labz’s sole discretion.
10. Debit Order Authorisation
10.1. By accepting these terms, the Client hereby authorizes Media Labz to debit their nominated bank account, PayPal, Payfast Subscription or Visa/Mastercard any variable amount pertaining to the service or products they have selected, on sign up for a calculated pro-rata and thereafter at the beginning of each month or monthly from date of application (or on signup entirely for purchase of non-service products). This sum being the amount for settlement of the monthly amount due by the Client in respect of services or products.
10.2. The Client authorises Media Labz’s nominated agent to debit their bank account or Visa/Mastercard on Media Labz’s behalf (the “authorized party”). The debit authority will remain in force until such services or products are cancelled, subject to the condition that Client agrees that debits related to cancellation notice periods will be honoured before the expiration of the debit authority.
10.3. The Client agrees that the authorized party may freely cede, delegate or assign any of its rights or obligations in terms of this debit order instruction without consent from the Client and that the Client may not cede, delegate or assign any of their rights and obligations in terms of this debit order instruction to any third party without the prior written consent of the authorized party.
11. Term and Termination
11.1. Media Labz operates Month-to-Month contracts. Either the Client or Media Labz may terminate the agreement, or a particular Service, by giving 30 business days’ notice to the other. For example if notice is given on the 15th of January, termination will take effect on the 15th February or 1st of March, at Media Labz’s sole discretion. Particular Service Terms may allow for shorter notice periods.
11.2. Certain products, such as dedicated hosting, requires 45 days notice of termination from the client.
11.3. The Client must give notice of termination to Media Labz via the Client Area or in writing by email to billing@medialabz.co.za. Cancellation of any Service is the Client’s responsibility and all tools to effect such cancellation are provided in the Client Area. The Client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the Client to specifically indicate a required process. Should the Client incorrectly complete the cancellation process, Media Labz will not be liable for any additional costs or compensation due to the error.
11.4. Either party may terminate this Agreement and any service provision where there is a breach of this Agreement by the other which has not been remedied within seven (7) business days of receipt of written notice to do so. Media Labz may terminate this agreement and any services immediately in event of breach of the AUP.
11.5. Media Labz reserves the right to terminate agreements based on a breach of this agreement, or linked agreements (such as their Acceptable Use Policy) which is viewed as a breach of the whole service contract.
11.6. The Client acknowledges that Media Labz may terminate this Agreement by written notice, including email, and without liability in the event of the termination of its agreement with one of its providers relevant to the provision of any Service. This termination may be without any prior notice.
11.7. In the event of termination of a service Media Labz is not required to retain any part of that service including but not limited to data, emails or backups for any period of time.
12. Transferability
12.1. Should Media Labz agree to the acquisition or transfer of any or all of it’s services to another company, such services and services agreements will be transferred to the acquiring entity. Clients affected will be notified of such changes and any potential impact to their service agreement within the minimum term (30 days) of a month to month agreement.
13. Client Information and Privacy
13.1. Clients signing up for services as a Primary Contact are considered as “the client” and no other parties will be permitted access or authority to the Client Account, even if they are a 3rd party recipient or affiliate of the “client”.
13.2. Media Labz will observe all privacy of information best practices, in accordance with the applicable laws of South Africa, including the Protection of Personal Information Act (POPI) of 2013.
13.3. The Client consents to Media Labz processing Personal Information transmitted to the Media Labz System in a way which is consistent with the Service being provided. Where the Client’s use of a Service leads to the transmission of Personal Information to or from the Republic of South Africa, the Client acknowledges that it has a duty to comply with any relevant statutory provisions dealing with data privacy either in the Republic of South Africa or in any foreign country to which the Personal Information is transmitted. The Client warrants that it has obtained the consent of any third party for the use of that party’s Personal Information in this way, or otherwise that such processing is lawful, and indemnifies Media Labz from any claim brought by such third party as a result of its failure to do so.
13.4. Media Labz may retain backups as a matter of course for up to 5 years after termination, and the Client consents to such retention. However Media Labz gives no warranty in respect of the effectiveness of such backups (if any).
14. Security
14.1. Media Labz will implement measures in line with Good Industry Practice to ensure the security of the Media Labz System and the physical security of Media Labz’s provider’s premises, but gives no warranty that breaches of security will not take place.
14.2. If the Client discovers a security violation, or thinks that a security violation is imminent, it must immediately notify Media Labz in an appropriate way that does not further compromise security concerns.
14.3. If the Client suffers damage as a result of loss or corruption of Client Data through a security violation, it will be liable for the damage if the violation was the Client’s fault.
14.4. The Client must not do anything that may prejudice the security of the Media Labz System, and must take all reasonable measures necessary to ensure that:
14.4.1. no unlawful access is gained to Media Labz’s premises or provider’s premises, the Media Labz System, or the Client’s own system;
14.4.2. no Malicious Code is introduced into the Media Labz System; and
14.4.3. the Client Data is safeguarded.
14.5. If a security violation occurs, or Media Labz is of the view that a security violation is imminent, Media Labz may take whatever steps it considers necessary to maintain the proper functioning of the Media Labz System including without limitation:
14.5.1. changing the Client’s access codes and passwords (or those of any user of the Media Labz System), and
14.5.2. preventing access to the Media Labz System.
14.6. Media Labz takes reasonable measures to provide disaster recovery but does not warrant that recovery will be successful or that it will be completed within any time limit.
14.7. The Client must give its full cooperation to Media Labz in any investigation that may be carried out by Media Labz regarding a security violation.
14.8. If the Client is providing any service to third parties that makes use of the Media Labz System, the Client must contractually bind those third parties to equivalent terms regarding security as are set out in this clause.
15. Support
15.1. All Media Labz Services include written support through Media Labz’s support system. Support may also be provided telephonically, through messaging services or email at Media Labz’s sole discretion.
15.2. Written support requests must be submitted as tickets through Media Labz’s Support System which is hosted with the Client Area. Clients must log in to the Client Area using their provided login details to access the Support System.
15.3. Support requests not directly related to the service provided to the client may be charged a fee for each quarter hour commenced, after consultation with the client.
16. Suspension or Terminations of Service
16.1. Media Labz may, subject to this Agreement or Acceptable Use Policy, suspend or terminate services of a Client in its absolute discretion by providing email notice if:
16.1.1. the Client commits a serious or repeated breach of the Agreement or the Client engages in any conduct which in Media Labz’s opinion would have a negative impact on Media Labz, other clients or Media Labz’s staff or is detrimental to the welfare, good order or character of Media Labz; or
16.1.2. Any part of the Client’s Fees are not paid in full when due; or
16.1.3. The information the Client supplied to Media Labz is found to be incorrect or false;
16.1.4. Media Labz reasonably thinks that the Client’s use of the Services may result in the commission of a crime or is otherwise unlawful.
16.2. Media Labz reserves the right to effect such suspension or termination without notice, depending on the severity of the breach, but will undertake to inform Clients where possible. Upon such suspension or termination, such Clients:
16.2.1. Will not be eligible for reimbursement / compensation, unless at Media Labz’s discretion
16.2.2. Will not be eligible for payment under any guarantee or similar promotion
16.2.3. May be further barred from signing up for any services with Media Labz in the future
16.2.4. May be reported to governing bodies, such as ISPA, for listing purposes
16.2.5. May be listed with applicable authorities and credit bureaus.
16.3. The period of suspension will be that which is reasonable under the particular circumstances that gave rise to the suspension.
17. Limitation of Liability and Indemnity
17.1. MEDIA LABZ WILL NOT BE LIABLE TO THE CLIENT OR ANY THIRD PARTY IN RESPECT OF ANY AND ALL DAMAGES, LOSS, CLAIMS OR COSTS, OF WHATEVER NATURE AND INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES, SUFFERED BY THE CLIENT OR THIRD PARTY, HOWSOEVER ARISING, AND MEDIA LABZ WILL MOREOVER NOT BE LIABLE WHETHER THE LOSS WAS THE RESULT OF THE ACT OR OMISSION OF AN MEDIA LABZ EMPLOYEE, VICARIOUS OR STRICT LIABILITY.
17.2. In the event that Media Labz is nonetheless held liable, the quantum of Media Labz’s liability will not exceed the monthly or pro-rata fees due for the Service that occasioned the loss, in the preceding three (3) months, regardless of whether the claim arises out of negligence on the part of Media Labz or any other cause.
17.3. USE OF THE SERVICES INDICATES THAT THE CLIENT INDEMNIFIES AND HOLDS HARMLESS MEDIA LABZ IN RESPECT OF ANY DAMAGES, LOSS OR COSTS OR CLAIMS INSTITUTED AGAINST MEDIA LABZ ARISING FROM ANY APPLICATION OR SUBSCRIPTION TO OR USE OF ANY SERVICE OR BREACH OF THE TERMS AND CONDITIONS APPLICABLE TO IT.
17.4. These limitations on liability and indemnities apply to the benefit of Media Labz and Media Labz’s Affiliates, directors, officers, employees, contractors, agents, providers and other representatives, as well as any third parties whose networks are connected to the Media Labz System.
17.5. Nothing contained in this clause will limit the Client’s liability in respect of charges incurred for ongoing Services.
17.6. If the Consumer Protection Act 68 of 2008 is applicable to this Agreement, and any provision of this clause is found by a court or tribunal with jurisdiction over Media Labz to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause will have full force and effect.
17.7. In the case of ambiguity, this clause will take precedence over any expression of the Parties’ intention, whether express or implied, that may be contained elsewhere in this Agreement.
18. Cessation of Services
18.1. Media Labz may at any time cease the provision of any of its services.
18.2. Media Labz will endeavour to give the client at least 30 days notice of cessation of the service, however this may not always be possible.
18.3. Media Labz is not liable any and all damages, loss, claims or costs, of whatever nature and including but not limited to direct, indirect, consequential or special damages, suffered by the client or third party, due to the cessation of the service.
19. Notices
19.1. All requests by the Client for the provisioning, modification or termination of Services, and for modification of contact and other personal information must be made via the Client Area and Media Labz reserves the right to ignore any such request made in any other manner.
19.2. The Parties choose their addresses where they will accept service of any notices/documents for all purposes arising from this Agreement (domicilium citandi et executandi):
19.2.1. in the case of Media Labz,
PO Box 373
Highlands North
2037
South Africa,

and

19.2.2. in the case of the Client, the addresses set out in the most recent Service Order agreed between the Parties.

19.3. Either Party may vary its given postal address or other contact details by notifying the other Party in writing.
19.4. Any notice given in terms of this Agreement must be in writing and any notice given by any Party to another (“the addressee”) which:
19.4.1. is delivered by hand will be deemed to have been received by the addressee on the date of delivery; or
19.4.2. is transmitted by email will be deemed to have been received upon confirmation of receipt (not automated receipt) thereof by the addressee; or
19.4.3. is posted by pre-paid registered post from an address within the Republic of South Africa to the addressee at its chosen postal will be deemed to have been received by the addressee on the 14th (fourteenth) day after the date of posting.
19.5. Despite the above:
19.5.1. any notice that Media Labz sends by email to an email account hosted on the Media Labz System by the Client will be deemed to have been received by the Client on the date of transmission; and
19.5.2. if a written notice or communication is actually received by one of the Parties from the other, this will be adequate written notice or communication to that Party.
20. Interpretation & General
20.1. Whole Agreement. This Agreement is the whole of the agreement between the parties, and no document or statement not mentioned above will form part of it. Only a written variation, waiver or cancellation agreed to by both parties will be of any effect.
20.2. Applicable Law & Jurisdiction. The law of the Republic of South Africa will apply to this Agreement, its interpretation and any matter or litigation relating to or arising from it, and the parties consent to the jurisdiction of the courts of Republic of South Africa in this regard.
20.3. Survival. For the avoidance of doubt, any provision of this Agreement that anticipates any right or duty extending beyond the termination or expiry of this Agreement will survive the termination or expiry of this Agreement and continue in full force and effect.
20.4. No Indulgence. If one party chooses not to enforce any part of this Agreement, that does not mean that the party cannot enforce that part at a later time. If any part of the Agreement is found to be unenforceable, the rest will still be enforceable.
20.5. Representatives. The signatories hereto acting in representative capacities warrant that they are authorised to act in such capacities, and accept personal liability under this Agreement should they prove not to be so authorised.
20.6. Reading Down. If a provision of this Agreement is reasonably capable of an interpretation which would make that provision valid and enforceable and an alternative interpretation that would make it void, illegal, invalid or otherwise unenforceable, then that provision shall be interpreted, so far as is possible, to be limited and read down to the extent necessary to make it valid and enforceable.
20.7. Severance. In the event that any part of this Agreement is found to be partially or fully unenforceable because it does not comply with any law, or for any other reason, this will not affect the application or enforceability of the remainder of this Agreement.